Debit Cards

Report a Lost/Stolen Card

1.888.297.3416 (domestic) or 206.389.5200 (international)

These numbers are solely for calling in any lost/stolen cards 24 hours/day, 7 days/week. It is best to contact the bank during normal business hours.

Reach Our Fraud Center

1.800.237.8990

All fraud phone calls will come from this number. We highly recommend that you create a contact for "FFBT Fraud Center" using the above information. That way, when/if you receive a call, you will know it is not a scam. Your promptness in answering these calls helps us in the fight against fraud!
Any text messages sent will come from the short code 96923.

File a Dispute

1.855.903.8406

The dispute phone line is open Monday - Friday, 7:00 AM - 6:00 PM MST. If you're calling after hours, leave a voicemail and your call will be returned by the next business day.

File a dispute online

Activate your Debit Mastercard^®

Or reset your PIN call 1.800.290.7893

To ensure a smooth process, you will need to begin the call from a phone number we have on file. If you do not, you will be required to enter additional information to verify your identity.

Mastercard Guide to Benefits

View and download your Guide to Benefits:

View and download your Regulation E Disclosure: