Careers

Major Duties and Responsibilities

• Support the bank’s efforts in analyzing deposit relationships with both existing and prospective relationships. Perform financial analyses using bank statements, merchant statements and/or account analysis statements to compare with the competitors.
• Prepare appropriate documentation and agreements relative to cash management products and services in accordance with the bank’s policies and procedures.
• Assist in the deployment of new Cash Management products and services. Assist with research and development of special projects and system conversion as assigned; performs support functions directly related to the department functions, frequently interact with officers and other departments on a routine basis.
• Assist with ongoing training to bank personnel for recognizing cash management, credit card, and merchant services prospects, and to support product knowledge efforts. Participate in meetings as needed to generate leads, excitement, and awareness of the bank’s product offerings.
• Review and analyze current and potential business relationships and recommends appropriate products and services.
• Take a consultative approach with customers and match customers with non-loan products that best fit their needs to include, but are not limited to, online banking, bill pay, remote deposit capture, wire transfer, eStatements, ACH origination, credit cards, and merchant solutions.
• Demonstrate services and products to prospects through personal meetings.
• Assist with systematic cash management and deposit relationship reviews for existing customers.
• Work closely with the lending team to cross-sell and migrate customers to the appropriate product set.
• Open new accounts, assist customers with changes and updates to existing accounts.
• Answer customer credit and debit card questions, resolve maintenance issues, and post payments.
• Have in-depth understanding of bank products and services which include but are not limited to: Deposit accounts, available loan products, and other products offered by bank.
• Problem solve customer complaints, transactions which cannot be handled at the teller line, research per customer request, and provide extra care and attention to customers when needed.
• Consumer Lending including unsecured loans and share loans.
• Provide support to Personal Banker staff as needed to include, but not limited to, executing wire transfers, opening and allowing customer access to safe deposit boxes.

• Provide exceptional customer service
• Complies with all bank policies and regulations
• Receives checks and cash for deposit or cashing, verifies amount, and examines checks for endorsements, signatures and date issued
• Processes withdrawals, transfers, general ledger transactions, wire transactions, credit card transactions, stop payment requests, check orders, customer statements, and research requests
• Assists customers with online banking
• Enter customer transactions into computer for recordkeeping and issue customer receipts
• Prepare and process daily checks
• Roll and wrap coin
• Count coin for the vault balancing
• Balance currency, coin, checks, and all teller transactions and compare totals to computer totals
• Prepares currency and fills out cash slip for selling cash to vault teller
• Reports all cash offages to Teller Supervisor
• Sales/cross sell products; explain, promote, and sell products and services such as debit cards and cashier’s checks
• Process night depository transactions
• Process address changes, file documents, mail notices, send/receive faxes, answer telephone calls, process e-mail statement requests
• Process loan payments
• Scan and verify deposit documents scanning software
• Process daily checks through Branch Capture
• Issue and activate PIN for ATM and Debit Cards
• Provide customers access to safe deposit boxes
• Provide phone backup
• Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.