Careers

Position Location: Sheridan, WY

Experience: Six months to two years of similar or related experience, including time spent in preparatory positions.

 

Education/Certifications/Licenses: High school education or GED is required.

 

 

• Greet and assist customers with general inquiries, account information, and banking product details.
• Respond to customer inquiries via phone, email, chat, or in person in a professional and efficient manner.
• Provide accurate information regarding account balances, transactions, fees, and bank policies.
• Resolve customer complaints and issues, working closely with all departments when necessary to ensure customer satisfaction.
• Educate customers on various bank products and services, such as savings and checking accounts, and general loan options.
• Work closely with all departments and locations to provide seamless service to customers.
• Should maintain vigilance for indication of potential fraud or suspicious activities.
• Responsible for conducting accurate and courteous customer interactions, answering Connection Center phone calls, and providing resolution/escalation to complex issues on customer accounts.
• Maintain a positive and professional relationship with colleagues, contributing to a productive work environment.
• Perform notary services.
• Role is customer facing and requires a friendly helpful disposition.
• May process customer transactions, including, but not limited to, deposits, withdrawals, loan payments, and transfers.
• Assist customers with routine and general inquiries into account details.
  
• Verify identification and check for discrepancies in accounts or transactions.
  
• Perform various operational tasks as needed.
  
• Create customer records (CIF) in relevant systems and perform basic account maintenance.
  
• Assist customers with basic questions about loan applications for mortgages and loan servicing.
• Serve as general administrative support staff at location to include maintaining common areas and breakroom, ordering supplies, organizing location meetings/celebrations including food orders, and coordinating with support staff at all locations for bank-wide events.
• Handle administrative tasks such document scanning, filing, and data entry related to customer accounts or transactions.
• Actively participate in team meetings, training, and other activities aimed at improving customer experience and operational efficiency.
• May assist with monthly expense reporting.
  
• Other duties may be assigned; provide general support for location.
• Must comply with all company policies and procedures, applicable laws and regulations, including, but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Position Location: Sheridan, WY

Experience: Six months to two years of similar or related experience, including preparatory experience. Cash handling and customer service experience is strongly preferred.

 

Education/Certifications/Licenses: High school education or GED

 

• Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Assist customers with transactional needs according to established guidelines, brand model and service standards, including answering basic customer inquiries regarding account balances, transaction history, service charges, interest rates, etc.
• Maintain daily operational standards, including but not limited to cash drawer security, daily balance of cash drawer, item capture procedures, counterfeit currency identification, count and roll coins, balance ATM, and adequate supplies in teller station.
• Knowledge of products and services and educate customers on emerging bank technology and digital solutions such as mobile, online, ATM and other offerings.
• Protect the bank from unnecessary risk or exposure by being familiar with bank procedures and confidentiality guidelines, including but not limited to currency transaction reports, suspicious activity reports, Regulation CC holds and documentation, robbery procedures, etc.
• Adherence to internal controls, operational procedures, and risk management policies. Adhere to security protocols for robbery, fraud, opening/closing process, cash controls, and teller procedures.
• Regular and reliable attendance.
• Performs other duties and responsibilities as assigned.