Join Our Team
We offer a competitive salary and comprehensive benefit packages including paid time off, 401(k) matching retirement plan, health insurance and educational assistance.
Signing Bonus Opportunities
Job candidates are eligible for a signing bonus of up to $1,000.00. Full details will be provided by a Human Resources Manager.
Connection Center Specialist (Sheridan, WY)
Experience: Six months to two years of similar or related experience, including time spent in preparatory positions.
Education/Certifications/Licenses: A high school degree or GED is required.
Major Duties and Responsibilities
- Responsible for conducting accurate and courteous customer interactions, answering Connection Center phone calls, and providing resolution/escalation to complex issues on customer accounts.
- Creates and maintains customer communication and results tracking, including but not limited to address and phone updates, email statement requests, maintain and distribute service alert emails, etc.
- Serves as front line fraud recognition and works with customers to protect their personal and account information.
- Possesses in depth knowledge of all departments and employee roles.
- Educates and assists customer’s use of digital channels including online banking and mobile banking.
- May perform some teller duties (deposits, transfers, loan payments, etc.)
- Has in-depth understanding of bank products and services which include deposit accounts, available loan products, online banking services, and other products and solutions offered by bank.
- Provides excellent customer service.
- Must comply with all company policies and procedures, applicable laws and
regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and
the Office of Foreign Assets Control.
Mortgage Loan Assistant (Billings MT)
Experience: Six months to two years of similar or related experience, including time spent in preparatory positions.
Education/Certifications/Licenses: A high school degree or GED is required.
Major Duties and Responsibilities
- Coordinate with clients and bank staff to collect information (financial and credit data) and provide support for loan related activity.
- Respond to telephone and written inquiries concerning loan processing and loan information.
- May work with loan processors to assist with pre-file loan processing which may include ordering title work, homeowner’s insurance, appraisals, verifications etc.
- Ensure compliance to applicable regulations and keep up to date on all changes in lending regulations and requirements.
- Assist in maintaining a calendar within the Residential Lending Department.
- Assist in all aspects of the origination process, including but not limited to red flags, customer information (CIF) setups, creating customers/loan in Synergy, TENA findings, e-recordings, scanning, and organizing loan files.
- Assist in preparing correspondence on behalf of the Residential Lending Department; read, research and route correspondence; draft letters and documents; collect and analyze information; and, as needed, assist with pipeline preparations.
- May include serving as Receptionist in a backup role.
- Assist with customer’s inquiries and banking needs.
- Attend and participate in training and bank meetings.
- Enter loans into origination system as needed.
- Work with correspondent bank officers, realtors, attorneys, brokers, and clients as necessary.
- Assist with loan file documentation preparation and quality control review.
- Assist in other areas of lending as needed.
- Provide and promote exceptional customer service.
- Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Teller full/part-time (sheridan wy)
Experience: Six months to two years of similar or related experience, including preparatory experience. Cash handling and customer service experience is strongly preferred.
Education/Certifications/Licenses: High school education or GED.
Major Duties and Responsibilities
- Complies with all bank policies and regulations.
- Receives checks and cash for deposit or cashing, verifies amount, and examines checks for endorsements,
signatures and date issued. - Processes withdrawals, transfers, general ledger transactions, wire transactions, credit card transactions, stop payment requests, check orders, customer statements, and research requests.
- Assists customers with online banking.
- Enter customer transactions into computer for recordkeeping and issue customer receipts.
- Prepare and process daily checks.
- Roll and wrap coin.
- Count coin for the vault balancing.
- Balance currency, coin, checks, and all teller transactions and compare totals to computer totals.
- Prepares currency and fills out cash slip for selling cash to vault teller.
- Reports all cash offages to Teller Supervisor.
- Sales/cross sell products; explain, promote, and sell products and services such as debit cards and cashier’s checks.
- Process night depository transactions.
- Process address changes, file documents, mail notices, send/receive faxes, answer telephone calls, process e-mail statement requests.
- Process loan payments.
- Scan and verify deposit documents scanning software.
- Process daily checks through Branch Capture.
- Issue and activate PIN for ATM and Debit Cards.
- Provide customers access to safe deposit boxes.
- Provide phone backup.
- Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Information Technology Endpoint & User Experience Specialist (Sheridan WY)
Required Experience:
- Experience working in a technology or information security field.
- Experience with a Windows operating system, Microsoft Office.
- Understanding of networking concepts.
- Strong written and oral communications skills.
- The ability to learn new technologies and put them to use.
- The ability to effectively work in a team.
- The ability to meet physical demands of the job, such as talking, hearing, seeing, standing, sitting, walking, using hands and fingers, kneeling, crouching, climbing, balancing, and lifting 50 pounds, all with reasonable accommodations.
The ideal individual will also have:
- Experience operating in a financial or similarly regulated environment.
- A clean driving record.
- Strong math and reasoning skills.
- Experience working on teams.
- Experience managing projects.
- Experience with networking, databases, scripting, and/or IT support.
Education/Certifications/Licenses: Undergraduate degree in an information technology or information security related field, and/or 3 years related job experience.
Major Duties and Responsibilities
- Respond to staff IT requests in a timely and complete manner.
- Manage and implement IT related projects.
- Monitor and maintain end-user equipment.
- Work with vendors in maintaining end-user software and equipment.
- Provide support to Information and Physical Security programs.
- Coordinate with IT staff on projects related to hardware and software deployment.
- Assist in evaluation of requirements for implementation of technology solutions.
- Assist in maintaining computing infrastructure equipment.
- Assist in troubleshooting computing infrastructure issues.
- Any other activities as required by management.
- Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Please send resume and a completed application to:
Wendy Gnehm, AVP Human Resources Manager
We are an Equal Opportunity Employer /Affirmative Action Employer providing equal employment opportunities to all qualified applications regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disabled status.
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