Join Our Team
At First Federal Bank & Trust, our people are our greatest strength. We offer a competitive salary and comprehensive benefit packages including paid time off, 401(k) matching retirement plan, health insurance and educational assistance.
Open Positions
Cash Management Representative
Position Location: Sheridan, WY
Experience: Six months to two years of similar or related experience, including time spent in preparatory positions.
Education/Certifications/Licenses: High school education or GED is required.
Major Duties and Responsibilities
General Customer Service Support
- Greet and assist customers with general inquiries, account information, and banking product details.
- Respond to customer inquiries via phone, email, chat, or in person in a professional and efficient manner.
- Provide accurate information regarding account balances, transactions, fees, and bank policies.
- Resolve customer complaints and issues, working closely with all departments when necessary to ensure customer satisfaction.
- Educate customers on various bank products and services, such as savings and checking accounts, and general loan options.
- Work closely with all departments and locations to provide seamless service to customers.
- Maintain a positive and professional relationship with colleagues, contributing to a productive work environment.
- Perform notary services.
- Assist and backup Cash Management Department as needed.
- Process deposits, withdrawals, and transfers accurately and efficiently (full teller functions may not be available at all work locations).
- Assist customers with routine and general inquiries into account details.
- Verify identification and check for discrepancies in accounts or transactions.
- Perform operational tasks, such as processing stop payments, issuing cashier's checks, sending wires, or handling other customer requests.
- Create customer records (CIF) in relevant systems and perform basic account maintenance.
- Assist with updating customer information, including address changes, name changes, and account preferences.
- Serve as general administrative support staff at location to include maintaining common areas and breakroom, ordering supplies, organizing location meetings/celebrations including food orders, and coordinating with support staff at all locations for bank-wide events.
- Handle administrative tasks such document scanning, filing, and data entry related to customer accounts or transactions.
- Actively participate in team meetings, training, and other activities aimed at improving customer experience and operational efficiency.
- Prepare monthly expense reporting.
- Other duties may be assigned based on the business needs of the specific work location; provide general support for location.
- Assist customers with questions about loan applications for mortgages, personal loans, or business loans, providing general information or status updates.
- Coordinate with clients to collect information (including financial and credit data) required to prepare loan files and close/fund loans; assist with obtaining documentation such as Articles of Organization, EIN filings, State of Good Standing, tax assessments, etc.
- Support loan departments with document uploads, status updates (ticker reports), and relevant maintenance in systems such as, but not limited to, Synergy, Loan Vantage, and Encompass.
- Prepare correspondence and annual communications to customers, route incoming correspondence.
- Loan file commercial quality control
- Must comply with all company policies and procedures, applicable laws and regulations,including, but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of ForeignAssets Control.
Universal Banker
Position Location: Billings, MT
Experience: Six months to two years of similar or related experience.
Education/Certifications/Licenses: High school education or GED.
Major Duties and Responsibilities
Personal Banker
- Open new accounts and other deposit products offered
- Introduce and sell other bank products available
- Sell relationship banking concept/products to new/current customers
- Have in-depth understanding of bank products and services which include: Deposit accounts, available loan products, and other products offered by bank, Online banking products and services - consumer and business, Debit Card Program and associated fraud prevention programs, Credit Card Program, and all other relevant programs
- Close Accounts - IRA, HSA, CD, Checking, Savings
- Execute wire transfers
- Problem solve customer complaints, transactions which cannot be handled at the teller line, research per customer request, process ATM/Debit card disputes, and provide extra care and attention to customers when needed
- Work closely with FFBT Business Development Officers and all lenders to: Cross-sell products and make cross-referrals for a full-service banking relationship and make joint calls when requested to do so
- Obtain credit records from credit reporting agency
- Consumer Lending including: Personal Reserves, Unsecured Loans, and Share Loans
- Other duties as assigned
Teller
- Answer phones and direct calls
- Receive checks and cash for deposit or cashing, verify amount, and examine checks for endorsements, signatures and date issued
- Process withdrawals, transfers, general ledger transactions, wire transactions, credit card transactions, stop payment requests, check orders, customer statements, and research requests
- Assist customers with online banking
- Enter customer transactions into computer for recordkeeping and issue customer receipts
- Prepare and process daily checks
- Count coin for the vault balancing
- Balance currency, coin, checks, and all teller transactions and compare totals to computer totals
- Prepare currency and fills out cash slip for selling cash to vault teller
- Reports all cash offages to supervisor
- Sales/cross sell products; explain, promote, and sell products and services such as debit cards and cashier's checks
- Process night depository transactions
- Process address changes, file documents, mail notices, send/receive faxes, answer telephone calls, process e-mail statement requests
- Process loan payments
- Provide exceptional customer service
- Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Teller (full-time and Part-time)
Position Location: Sheridan, WY
Experience: Six months to two years of similar or related experience, including preparatory experience. Cash handling and customer service experience is strongly preferred.
Education/Certifications/Licenses: High school education or GED.
Major Duties and Responsibilities
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Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
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Assist customers with transactional needs according to established guidelines, brand model and service standards, including answering basic customer inquiries regarding account balances, transaction history, service charges, interest rates, etc.
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Maintain daily operational standards, including but not limited to cash drawer security, daily balance of cash drawer, item capture procedures, counterfeit currency identification, count and roll coins, balance ATM, and adequate supplies in teller station.
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Knowledge of products and services and educate customers on emerging bank technology and digital solutions such as mobile, online, ATM and other offerings.
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Protect the bank from unnecessary risk or exposure by being familiar with bank procedures and confidentiality guidelines, including but not limited to currency transaction reports, suspicious activity reports, Regulation CC holds and documentation, robbery procedures, etc.
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Adherence to internal controls, operational procedures, and risk management policies. Adhere to security protocols for robbery, fraud, opening/closing process, cash controls, and teller procedures.
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Regular and reliable attendance.
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Performs other duties and responsibilities as assigned.
Apply Today
Take the next step and discover a career that truly invests in you.
Contact Human Resources
Wendy Gnehm
SVP Human Resources Manager
We are an Equal Opportunity Employer /Affirmative Action Employer providing equal employment opportunities to all qualified applications regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disabled status.
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