Accept payments effortlessly.
Tap2Local™ is a convenient and secure solution that allows business account holders and sole proprietors to accept card payments directly through the First Federal Bank & Trust mobile app, eliminating the need for extra hardware.
Getting Started with Tap2Local
Enroll in Tap2Local
Enroll to accept card payments directly through the First Federal Bank & Trust mobile banking app by following a few easy steps:
- Locate the Tap2Local sign-up option within the app and tap Enroll now.
- Read the disclosures provided by Moov, and if prepared to continue, tap Get started.
- Add general details about your business.
- Review the provided pricing agreement.
- Select the account you wish to receive your daily settlements into, and tap Continue & save.
- Once approved, you will be issued a unique merchant identifier, which enables you to begin accepting payments.
Accept Payments
Once enrolled, the mobile banking app transforms your smartphone into a contactless Point-of-Sale (POS) device, allowing you to accept payments from debit cards, credit cards, Apple Pay, Google Pay, and more.
Tap to Pay
To accept a card-present payment:
- Open the Tap2Local feature in the First Federal Bank & Trust mobile banking app.
- Enter the payment amount, add a description, and tap Continue.
- Select Tap to Pay on iPhone/Tap to Pay on Android to receive payment in person.
- Have the customer tap their physical or mobile card on your compatible smartphone device.
- A payment complete screen appears once the payment has processed successfully. Tap Email receipt if the customer wishes to receive a receipt for the transaction.
Payment Link
To facilitate online or remote payment:
- Open the Tap2Local feature in the First Federal Bank & Trust mobile banking app.
- Enter the payment amount, add a description, and tap Continue.
- Select Payment link to share an online payment link the customer can use to make their payment online.
- Send the link to your customer (via email, text, etc.) to complete the online payment.
QR Code
To accept a payment using a QR code:
- Open the Tap2Local feature in the First Federal Bank & Trust mobile banking app.
- Enter the payment amount, add a description, and tap Continue.
- Select QR code to generate a shareable QR code the customer can use to make their payment.
- The customer can scan the code (either in-person or from an online display) to instantly complete their payment.
Merchant Overview
The merchant overview feature provides a real-time snapshot of your business activity. To review transactions:
- Go to the First Federal Bank & Trust mobile banking app menu and tap Merchant.
- The merchant overview allows you to view revenue, review a detailed history of all transactions processed, and initiate a new payment transaction.
- To review a specific transaction, locate it in the history and tap it to open the Payment detail.
Create Refund
In the event that a partial or full refund is necessary:
- Go to the First Federal Bank & Trust mobile banking app menu and tap Merchant.
- Locate the transaction in the history and tap to review.
- Tap Create refund.
- Use the toggle to select full refund or partial refund, and tap Submit. Once the refund has been processed, a notation will appear in the merchant overview and the payment detail for the transaction.
Disputes
Merchants can manage customer disputes directly in the First Federal Bank & Trust mobile banking app by either accepting liability or submitting evidence against the dispute.
- From the Merchant overview, click the menu on the right side of the screen (the circle with three ellipses) and tap Disputes.
- A list of active and completed disputes displays.
- Tap on the transaction in question to view more details.
- Based on your financial institutions policies and procedures, select either Accept dispute or Submit evidence.
