Stop check fraud in its tracks.
By reconciling accounts with the protection of Positive Pay, an automated check-matching technology, you can monitor checks processed for payment across all your accounts and reject unauthorized transactions to mitigate payment risk. Positive Pay is scalable for transaction volume and supports fraud policies and best practices.
How it works
Dashboard
The Positive Pay Exceptions Dashboard Widget can be set to be ever-present so that users can immediately see all of the current check exceptions in play and make timely decisions.
- Select individual Check Exceptions or bulk select multiple Check Exceptions to process or return.
- Review/Review All buttons allow users to review individual exceptions or all exceptions.
- Add another layer of clarification and history directly linked to the exception with Comment Bubbles.
- Quickly compare each check processed with Check Numbers: In addition to being numerical references, Check Numbers are clickable links that present a digital image of checks when an image is available.
- Access additional information about the check along with an audit trail of activity against the check using the Details link.
custom mapping
With this versatile tool at your fingertips, processing issued check files becomes a much easier and customizable task for unique transaction types.
- Create file formats with custom mapping.
- Process issued check files.
- Empower your team with the flexibility they need to gain efficiencies.
Decision Process
The Check Exceptions decisioning process is clean and efficient on smartphones and on your desktop. Desktop and tablet users can expand the filters to find specific Positive Pay exceptions.
- Type to Filter, exclusively available on desktop, is utilized by simply typing either the Account Number, Check Number, Issued Amount, Paid Amount, Issued Date, etc., and the exception information is instantly displayed in the results window.
- Smartphone users can quickly and easily access Check Exceptions without Type to Filter.
- With login privileges, both mobile and desktop users have the ability to decision Check Exceptions, view images of the checks used in the exception and see details.
- The Desktop version has the added benefit of an Audit Log. When the 'Details Link' is selected, more information, including who updated the exception, the DDA Batch Number, DDA Sequence Number, etc., can be viewed or decisioned.
Reconciliation
Research and reconcile check issues across all or individual accounts. Review current and historical submissions to the financial institution.
- Users can search issued items by a number of search filter options.
- View Issued Item Status for each issued item.
- Display a summary of item counts and total dollar amount for each account using quick view.
- Issued Items are sent via Direct Send. Direct Send of Check Issue Files minimizes human error by replacing manual file submissions with a secure, automated delivery channel that provides real-time processing notifications to customers.
Making Corrections
Correcting issued items is fast and easy with Positive Pay Return Reasons. Positive Pay Return Reasons empowers business users with the ability to select a return reason when reviewing check exceptions, add comments and upload supporting attachments to provide additional information with the return reason during the review process.
- Select a return reason from the return reason dropdown.
- Click the comment icon to add comments and select Done when you're ready to submit your comment.
- After a careful review select Confirm Decisions. If you proceed with a return decision but do not manually select a return reason from the drop-down, the system will automatically apply the default return reason when the "Confirm Decisions" action is executed.
Note: If check exceptions have not been decisioned and the default decision in Silverlake is return, the default return reason will be applied to all exceptions after cutoff and end of day processing completes. The exceptions will move to the Check Exceptions - Decision Activity after EOD completes.
After Check Exceptions cutoff time, all Check Exceptions will be locked down, and no further actions will be allowed. Furth
