Our Upgrade Is Complete
In July, we sent communication about our Technology Upgrade. The upgrade is complete, and we thank you for your patience and understanding during this process. Please review the checklist below to ensure you have everything you need:
- The Online Banking link is still: https://www.efirstfederal.bank
- Your username did not change, however, your password did.
- When logging in for the first time, use the last 4 of your Social Security Number or Tax Id Number associated with an entity. You will then be prompted to change it.
- If you are a Mobile Banking user, you will need to download our new App. They can be found in the Apple App Store or Google Play.
- If you had External Transfers set up with an account at another bank, you will need to reauthenticate that external account by entering the external account information and verifying the micro-deposits.
- Any Bill Pay payee paid in the last 18 months will be identifiable in the new system, along with payment history. However, scheduled, or recurring payments will not transfer to the new system; therefore, we ask that you take action as follows:
- Verify payee information prior to scheduling a new payment
- Verify contact information
- Add any additional accounts you wish to pay from
- Enroll in eStatements via online banking.
- Review Loan Statements for accuracy.
- Be prepared to provide a valid ID in person to be scanned into our new system. This will allow us to quickly access your information and provide you with the best possible service going forward.
With the upgrade, some of our account products have changed. A mailing went out in August to affected customers. If you have any questions regarding your accounts or our upgrade, please contact our Technology Upgrade Team.
QuickBooks, Quicken and Mint Users
Our financial institution is migrating to a new online and mobile banking system on Monday, September 11th, 2023, and this upgrade will require that you make changes to your QuickBooks or Quicken software. Please take action to ensure a smooth transition.
The conversion instructions reference two Action Dates. Please use the dates provided below:
1st Action Date: Friday, September 7th, 2023
A data file backup and a final transaction download should be completed by this date. Please make sure to complete the
final download before this date since transaction history might not be available after the upgrade.
A data file backup and a final transaction download should be completed by this date. Please make sure to complete the
final download before this date since transaction history might not be available after the upgrade.
2nd Action Date: Monday, September 11th, 2023
This is the action date for the remaining steps on the conversion instructions. You will complete the deactivate/reactivate of your online banking connection to ensure that you get your current Quicken or QuickBooks accounts set up with the new connection.
This is the action date for the remaining steps on the conversion instructions. You will complete the deactivate/reactivate of your online banking connection to ensure that you get your current Quicken or QuickBooks accounts set up with the new connection.
For business banking conversion assistance, please contact our Cash Management Team: 307.675.4005 or cashmanagement@efirstfederal.com
Conversion Instructions
Intuit aggregation services may be interrupted for up to 3-5 business days. Users are encouraged to download a QBO file during this outage. The following services may not work during the outage:
- Quicken Win/Mac Express Web Connect
- QuickBooks Online Express Web Connect
- Mint
Please carefully review your downloaded transactions after completing the migration instructions to ensure no transactions were duplicated or missed on the register.
For consumer questions, please contact us at (855) 549-5854 or email customerservice@efirstfederal.com
Technology Upgrade Team
Phone: 307.675.4050Online Banking FAQs
My login information is not working on the new system. Do I have to reset this?
Your username did not change, however, your password did. When logging in for the first time, use the last 4 digits of your Social Security Number or Tax ID Number associated with an entity. You will then be prompted to change it. You can call us at 307.674.0464 for further assistance.
I re-enrolled in Online Banking, but it is not accepting my new login on the Mobile App. Why is this?
It should! This is a single sign-on service. Please call us at 307.674.0464 for assistance.
I re-enrolled in Online Banking, but I forgot my new password. I clicked on the reset link to be sent to my email address, but I have not received it. What should I do if the bank is closed?
You can send us a message through the Online Banking System, and as soon as someone is available to help, they will contact you.
I don’t know my account number. How will I re-enroll my account online for Online Banking to make a payment if the bank is closed?
For your security, all banking documents truncate the full account number. However, if you have any new account documentation or checks, they will list the full account number. Otherwise, you will need to wait until the bank is open to have someone provide it.
CASH ON-THE-GO
We refund ATM fees up to $10/month*
*Fees will be refunded to your account on a monthly basis. No receipts required. Monthly basis refers to a period beginning one (1) banking day prior to the first day of the current statement cycle through one (1) banking day prior to the last business day of the current statement cycle. Use MoneyPass® ATMs without paying a surcharge.