Incident Communication

Proudly serving our customers since 1935.

Notification of Data Security Incident

March 13, 2020 - First Federal Bank & Trust has learned of a data security incident that involved personal information belonging to certain current and former clients. On March 13, 2020, First Federal Bank & Trust notified potentially impacted clients and provided resources to assist them.

On July 10, 2019, First Federal became aware of unusual activity within its email environment. Upon discovering this activity, First Federal took immediate steps to secure the environment and commence an investigation. In so doing, First Federal engaged an independent cyber forensics firm to determine what happened and whether sensitive information had been accessed or acquired from its digital environment without authorization. On July 31, 2019, the forensics firm determined that an unauthorized individual had gained access to a First Federal employee email account. On February 11, 2020, as a result of additional data analysis, First Federal learned that messages and attachments contained within the impacted email account included client names, addresses, account numbers, driver’s license numbers and social security numbers.

First Federal Bank & Trust takes the security of all information very seriously. First Federal Bank & Trust has no evidence indicating that any information aside from the information contained within the accessed email accounts was potentially impacted in connection with this incident. Further, First Federal’s fraud monitoring department has not identified any misuse of data, nor is there any other evidence that the information involved in this incident has been misused. Nonetheless, First Federal Bank & Trust has implemented additional security features to help prevent similar incidents from occurring in the future.

Notification letters were sent to potentially impacted individuals on March 13, 2020. The letters include information about this incident and about steps that potentially impacted individuals can take to monitor and help protect their personal information. First Federal Bank & Trust has established a toll-free call center to answer questions about the incident and to address related concerns. The call center can be reached at 1-844-971-0674 Monday through Friday from 8:00 a.m. to 5:30 p.m. central time, excluding major U.S. Holidays.

The privacy and protection of private information is a top priority for First Federal Bank & Trust. First Federal Bank & Trust deeply regrets any inconvenience or concern this incident may cause.

The following information is provided to help individuals wanting more information about steps that they can take to protect themselves:

What steps can I take to protect my private information?

  • If you detect suspicious activity on any of your accounts, you should promptly notify the financial institution or company with which the account is maintained. You should also report any fraudulent activity or any suspected incidents of identity theft to law enforcement.
  • You may obtain a copy of your credit report at no cost from each of the three nationwide credit reporting agencies. To do so, visit or call toll free at 1-877-322-8228. Contact information for the three agencies appears at the bottom of this page.
  • Notify your financial institution immediately of any unauthorized transactions made, or new accounts opened, in your name.
  • You can take steps recommended by the Federal Trade Commission to protect yourself from identify theft. The FTC’s website offers helpful information at

What should I do to protect myself from payment card/credit card fraud?

We suggest that you review your debit and credit card statements carefully in order to identify any unusual activity. If you see anything that you do not understand or that looks suspicious, you should contact the issuer of the debit or credit card immediately.

How do I obtain a copy of my credit report?

You can obtain a copy of your credit report, free of charge, directly from each of the three nationwide credit reporting agencies once every twelve (12) months. To do so, please visit or call toll free at 1-877-322-8228. Contact information for the three agencies is included in the notification letter and is also listed at the bottom of this page.

How do I put a fraud alert on my account?

You may consider placing a fraud alert on your credit report. This fraud alert informs creditors of possible fraudulent activity within your report and requests that creditors contact you prior to establishing any accounts in your name. To place a fraud alert on your credit report, contact Equifax, Experian or TransUnion and follow the Fraud Victims instructions. To place a fraud alert on your credit accounts, contact your financial institution or credit provider. Contact information for the three nationwide credit reporting agencies is listed below.

Contact information for the three nationwide credit reporting agencies is as follows:

Equifax Security Freeze

PO Box 105788

Atlanta, GA 30348


Experian Security Freeze

PO Box 9554

Allen, TX 75013


TransUnion (FVAD)

PO Box 2000

Chester, PA 19022