Careers

Proudly serving our customers since 1935.

Interested in joining our team of banking professionals?

We offer a competitive salary and comprehensive benefit packages including paid time off, 401(k) matching retirement plan, health insurance and educational assistance.

Branch Operations Supervisor (Billings MT)

Experience: 2-5 years of similar or related experience, including time spent in preparatory positions

Education/ Certifications/ Licenses: A high school degree or GED is required

Wage/Salary: Based on experience

Role: Responsible for directing and administering the operational efforts of the branch. Ensures established policies and procedures are followed. Oversees provision of a full range of services to customers and prospective customers. Ensures customers are promptly and professionally served. Trains, directs, and supervises branch staff, specifically Tellers, Bankers, Customer Service Representatives, and other relevant positions as determined by management.

Major Duties and Responsibilities

• Complete, oversee and back up these functions as necessary: oversee and ensure that the branch staff adheres to Policy and Procedure; balance cash vaults; prepare and maintain teller schedules; oversee training and supervise duties of tellers, coordinating their workflow and schedules and assist on the teller line.
• Have in-depth understanding of bank products and services including deposit accounts, available loan products, and online and mobile banking products and services.
• Train, schedule, assign work to, and review job performance of branch staff. Conduct regular meetings to keep staff informed and resolve problems. Also responsible for branch staff timecard approval and exceptions.
• Is responsible for the general appearance, maintenance and safety of the branch and ensures that all security policies and procedures are followed.
• Train and supervise staff to provide a complete range of customer services, including opening new accounts, explaining available financial institution products and services, and gathering customer information to process new and existing accounts and consumer loans. Includes checking, savings, certificate of deposits, IRAs and HSAs, and consumer lending products.
• Train and supervise staff to provide telephone support and assist customer in various ways such as opening, closing and entering safe deposit boxes, setting up and updating online banking, mobile banking and e-statements, order, close and update ATM and debit cards when necessary and ordering checks, deposit slips and endorsement stamps as needed.
• Prepare domestic and foreign wires as necessary, redeem bonds and prepare stop payments. Set up fund transfers and assist in completing forms for direct deposit.
• Complete telephone transfers as requested.
• Understand the required paperwork for Trust Accounts, Estate Accounts, Corporate Accounts, LLC Accounts, DBA Accounts, Representative Payee Account and Personal Representative Accounts.
• Complete Operations Department audits as assigned (daily, weekly, monthly, etc.)
• Ensure that customers are properly notified of any discrepancies in their transactions and follow ups on all customer problems or complaints are addressed.
• Assist in with other Operations Department duties when needed.
• Provide exceptional customer service.

Must provide exceptional customer service and comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Teller Full-time (Sheridan WY)

Experience: 6 months to 2 years of similar or related experience, including preparatory experience. Cash handling and customer service experience is strongly preferred.

Education/Certifications/Licenses: High school education or GED

Wage/Salary: Based on experience

Major Duties and Responsibilities

• Complies with all bank policies and regulations
• Receives checks and cash for deposit or cashing, verifies amount, and examines checks for endorsements, signatures and date issued
• Processes withdrawals, transfers, general ledger transactions, wire transactions, credit card transactions, stop payment requests, check orders, customer statements, and research requests
• Assists customers with Online banking
• Enter customer transactions into computer for record-keeping and issue customer receipts
• Prepare and process daily checks
• Roll and wrap coin
• Count coin for the vault balancing
• Balance currency, coin, checks, and all teller transactions and compare totals to computer totals
• Prepares currency and fills out cash slip for selling cash to vault teller
• Reports all cash off-ages to Teller Supervisor
• Sales/cross sell products; explain, promote, and sell products and services such as debit cards and cashier’s checks
• Process night depository transactions
• Process address changes, file documents, mail notices, send/receive faxes, answer telephone calls, process e-mail statement requests
• Process loan payments
• Scan and verify deposit documents scanning software
• Process daily checks through Branch Capture
• Issue and activate PIN for ATM and Debit Cards
• Provide customers access to safe deposit boxes
• Provide phone backup

Must provide exceptional customer service and comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Please send resume to:

Wendy Gnehm, Human Resources Manager

wgnehm@efirstfederal.com

1043 Coffeen Ave, Sheridan, WY 82801

We are an an Equal Opportunity Employer /Affirmative Action Employer providing equal employment opportunities to all qualified applications regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disabled status.